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Please be assured that Manuka Doctor (HK) Ltd (Manuka Doctor) respects your privacy and handles your personal data with the utmost care.
Collection of Personal Data by Manuka Doctor
Manuka Doctor will only collect personal data about you by lawful and fair means and not in an unreasonably intrusive manner. The types of information we may collect include:
We collect personal data to provide you with the products and services you request, as well as data on other products and services offered by us. We may also be required by law to collect some personal data.
Where possible, we will collect personal data directly from you or a person authorised to provide this data on your behalf. Should we collect your personal data from a third party, we will take reasonable steps to ensure that you are made aware of this.
You are not obliged to provide your personal data to us however, if you do not provide personal data requested of you to Manuka Doctor, we may be unable to provide you the products or services you have requested or contact you in the future.
Use and Disclosure of Personal Information by Manuka Doctor
We will use your personal data to:
In order to properly conduct our activities, we may disclose personal information to other persons or organisations in Hong Kong or elsewhere who have agreed to treat our personal data with the same level of care and strict confidentiality. Such persons and organisation include:
However, we will never provide your personal data to purveyors of other products or services, including the organisations and collaborators referred to above.
Marketing Materials and your ability to “Opt-out”
As noted above we may send you our monthly newsletter and other information about our products, store launches, events (and other promotional information)–. However, we will not use your personal data unless we have received your consent. Manuka Doctor has implemented mechanisms for you to “opt-out” of receiving such marketing and promotional materials at the time you provide us with your personal data.
You can also withdraw your consent to the use of your personal data at any time. If you do not want us to retain or use your personal data for such purpose you can email us at firstname.lastname@example.org or write to us at the address below specifying that you wish to “opt-out”.
Data Quality and Security
We will take all reasonable steps to:
Manuka Doctor’s credit card transactions are fulfilled by an authorised banking institution. When collecting credit card information for online purchases, Manuka Doctor offers secured server transactions that encrypt your information in transit to prevent others from accessing it. All information is stored on the payment gateway’s secure server. Your credit card details are encrypted by the payment gateway and not decoded for Manuka Doctor.
Manuka Doctor will generally provide individuals with the option of not identifying themselves when entering into transactions when it is lawful and practicable to do so. However, on many occasions, we will not be able to do this. For example, we will need your address in order to deliver any products purchased through our website.
Transfer of Personal Information Overseas
If Manuka Doctor transfers your personal information outside Hong Kong, we will comply with the requirements of the Personal Data (Privacy) Ordinance that relate to transborder data flows.
Access to and Correction of Your Personal Information
Please contact Manuka Doctor if you would like to seek access to or correct the personal information we hold about you or if you wish to “opt-out” of receiving marketing materials. We will provide you with access to your personal information and will take reasonable steps to amend any personal information about you which is inaccurate or out of date.
Please contact us by: