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Shipping & Returns

Shipping and Shopping

The information contained within this document relates to the Manuka Doctor (HK) Limited (referred to as Manuka Doctor) online store located at www.manukadr.com.hk operated by Manuka Doctor (HK) Ltd and trading as Manuka Doctor (HK) Ltd (“Terms of Trade”).

The Terms of Trade and Frequently Asked Questions can be found in the footer of our web store.

Please read these Terms of Trade carefully as they contain important information including warranty disclaimers and limitations of liability.

These Terms of Trade incorporate the Terms of Use, the Manuka Doctor Privacy Policy and any other legal notices on the website. By purchasing any product from this website you consent to these Terms of Trade.

Definitions and Application

  1. In these Terms of Trade, "Manuka Doctor" means Manuka Doctor (HK) Limited, 'you' means the organisation or individual who is ordering product on the website, and the "Products" means the Manuka Doctor products which may be ordered on the website.
  2. These Terms of Trade apply to any purchase of any Products by you from this website.

Shipping Fee

The Shipping Fee will be:

  1. Nil where the total product ordered is $3500.00 HKD or more
  2. $460.00 HKD if the total product ordered is less than $3500.00 HKD


Please note that orders made on this site will be sent from the UK.

If you order Products from our site for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.


  1. Manuka Doctor reserves the right to refuse any Order. In such case, Manuka Doctor will notify you as soon as reasonably practicable and refund to you any payment in full.
  2. All products available on the Site, and any samples thereof we may provide to you, are for personal use and gifting only. You may not sell or resell any of the products or services, or samples thereof, you purchase or otherwise receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any order to be filled or products or services to be provided to you that we believe, in our sole discretion, may result in the violation of our Terms and Conditions. Manuka Doctor also reserves the right to take legal action against unauthorised and unofficial sale of our products.

Prices and Payment

  1. All prices on the website are in Hong Kong dollars. Prices are subject to change without notice.
  2. The amount payable to Manuka Doctor for an Order (Order Amount) will be the total of the following amounts:
    a. the sum of the price of each Product ordered as indicated on the website at the time of submitting the Order (Product Subtotal);
    b. the cost of delivery determined in accordance with Delivery stated above, and
    c. the sum of any other fees which Manuka Doctor levies from time to time and which you have agreed to pay by providing your electronic consent (e.g. subscription fees).
  3. You must pay the Order Amount by credit card at the time of submitting the Order.


  1. Without limiting Manuka Doctor’s legal rights arising from any failure by you to make a payment in accordance with these Terms of Trade, Manuka Doctor reserves the right, in its absolute discretion, to take any of the following actions against you if you fail to make such a payment:
    a. withhold supply and dispose of the Products requested in the Order, and/or
    b. refuse to deal further with you, and Manuka Doctor will not be liable to you for any loss or damage directly or indirectly resulting from any such action.
  2. Subject to clauses 2 and 3 of this section and to the fullest extent permitted by law, the Products are sold and information is rendered to you on the understanding that you have sole responsibility for determining the suitability of the Products for the purposes for which you intend to use them.
  3. Subject to the following "No Warranty" clauses and to the fullest extent permitted by law, the liability of Manuka Doctor for any loss or damage suffered by you as a result of Manuka Doctor breaching its obligations under these Terms of Trade or other tortious duty (including arising by reason of defects in the Products) is limited to a refund or replacement of the relevant Products.

No Warranty

  1. Subject to the following clauses and to the fullest extent permitted by law, Manuka Doctor gives no warranty in respect of the Products.
  2. For consumers the Products come with non-excludable warranties and guarantees under consumer protection legislation, such as that Manuka Doctor is the rightful owner, the Products are reasonably fit for their usual purpose, are of acceptable quality, and match any description or sample. If Manuka Doctor breaches any of these non-excludable warranties or guarantees, you are entitled, at your option, to a refund or replacement of the relevant Products, and to compensation for any reasonable foreseeable loss.
  3. You may also have express rights of action against Manuka Doctor under consumer protection legislation if Manuka Doctor supplied defective Products to you that cause you injury, loss or damage.

Refunds and Returns

Only items purchased on the Manuka Doctor website can be returned to manukadr.com.hk for refund or exchange. Items purchased in a department store, specialty retailer or elsewhere must be returned to their original point of purchase.

Should an item be damaged while it is being shipped to you by us, Manuka Doctor will provide you with a full refund or exchange. Return postage will be reimbursed in case of damaged, defective or incorrectly sent items and a reimbursement will be issued in the original form of payment.

In all cases, original proof of purchase must be provided and products must be returned within 14 days of receipt for Manuka Doctor to process any refund or exchange. Please email customerservices@manukadoctor.co.uk

Please retain your postal receipt from Post Office until you are certain your parcel has been safely received by Manuka Doctor. We may need to see this if we fail to receive your package.

We will do our best to process returns within 5 working days (Monday-Friday excluding official public holidays) of receipt and a reimbursement will be issued in the original form of payment.

Customs and Duties

Force Majeure

If Manuka is delayed or hindered in or prevented from performing any of its obligations under any Order by reason of any event or circumstance beyond its reasonable control, Manuka Doctor will have no liability to you in respect of such non-performance and the time for performing the same will be extended until the event or circumstance has ceased.


  1. If any provision of these terms is found by a court of competent jurisdiction to be invalid, such term shall be severed and the remaining terms shall be unaffected (in this instance the parties shall use reasonable endeavours to negotiate a suitable substitute provision).
  2. Subject to clauses 2 and 3 under Liability section and to the fullest extent permitted by law, these Terms of Trade together with the Order (as accepted by Manuka Doctor), the Terms of Use and any other legal notices on the website and Manuka Doctor’s Privacy Policy constitute the whole agreement between the parties and supersede all prior discussions and agreements between them.
  3. Orders and these Terms of Trade will be governed by the laws applying in the Hong Kong Special Administrative Region, and the parties irrevocably submit to the exclusive jurisdiction of the courts of the Hong Kong Special Administrative Region, and the courts competent to determine appeals from those courts, with respect to any proceedings that may be brought at any time in relation to these Terms of Trade.
  4. In case of dispute, the English language version of all Terms and Conditions shall precede the Chinese language version.

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