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Terms & Conditions

Legal Notices

Terms of Use

The information contained within this document relates to the Manuka Doctor online store located at www.manukadoctor.com.hk, operated by Manuka Doctor (HK) Ltd (Manuka Doctor).

By accessing any area of www.manukadr.com.hk you agree to be bound by these Terms of Use and the Manuka Doctor Privacy Policy.

All purchases of any Products by you from this website are subject to these Terms of Use and the Manuka Doctor Privacy Policy in addition to the Terms of Trade.


The content of this website is general and is provided for information purposes only. The material on this website is not and should not be regarded as advice, including legal or medical advice. To the fullest extent permitted by law, Manuka Doctor does not give any express or implied warranties and makes no representations in relation to this website. In particular, while reasonable care is taken in its preparation, Manuka Doctor does not guarantee or warrant the accuracy, reliability, completeness or currency of the information on this website or its usefulness in achieving any purpose. Information on this website should not be used without validating that information from appropriate sources and obtaining professional advice where it is prudent to do so. You should make and rely upon your own assessments and enquires to verify the accuracy of the information provided.

In addition, to the fullest extent permitted by law, Manuka Doctor does not warrant that the website itself is free from any computer viruses or other defects or that your access to the website will be continuous or uninterrupted. Manuka Doctor accepts no liability arising from your access to this website.

Limitation of Liability

Subject to the provisions of consumer protection legislation that cannot be excluded, Manuka Doctor accepts no liability arising from the information on this website, or on websites linked from this website, being incorrect, incomplete or misleading. To the fullest extent permitted by law, Manuka Doctor will not be liable for any loss, damage, cost or expense incurred in or arising by reason of any person relying on the information on this website. Where conditions and warranties implied by law cannot be excluded, Manuka Doctor limits its liability, where it is entitled to do so, to the resupply of the relevant service and goods, or paying you the cost of that resupply.

Intellectual Property

All content on this website, including text, graphics, logos, photographs, audio and video clips and data compilations is the property of Manuka Doctor and is protected by international copyright laws. The compilation of all content on this site is the exclusive property of Manuka Doctor and is protected by international copyright laws.

Manuka Doctor and all related graphics, photographs, logos, and product and service names are trademarks (both registered and unregistered) of Manuka Doctor . These trade marks, logos and other proprietary graphics may not be used in connection with any other product or service without Manuka Doctor’s express prior written consent.

Licence and Site Access

Manuka Doctor grants you a limited licence to access and make personal use of this site and not to download (other than page caching or to access wholesale inquiry forms designed for downloading) or modify it, or any portion of it, except with Manuka Doctor’s express prior written consent. This licence does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express prior written consent of Manuka Doctor. You may not use any metatags or any other hidden text using Manuka Doctor’s name or trademarks without Manuka Doctor’s express prior written consent. Any unauthorised use will automatically terminate the licence granted above.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to www.manukadoctor.com.hk so long as the link does not portray Manuka Doctor, its affiliates, or their products or services in a false, misleading, derogatory or otherwise offensive manner. If requested by Manuka Doctor, you must remove any hyperlink to this website contained on your website or any other digital content. You may not use any Manuka Doctor logo or other proprietary graphic or trade mark as part of the link without Manuka Doctor’s express prior written consent.

Third Party Websites

Manuka Doctor may include links on this website to websites owned by other parties. Manuka Doctor is not in any way responsible for the material contained on these sites, nor is Manuka Doctor responsible for the availability of these sites. Manuka Doctor does not endorse and is not responsible or liable for any content, including advertising or products offered on these sites, nor is Manuka Doctor responsible for any damage, offence or loss caused as the result of visiting these websites.

Manuka Doctor recommends that before you visit any website you check that your computer is running up-to-date virus checking software.

Terms of Trade

If you purchase any products via this website, you must agree to Manuka Doctor’s Terms of Trade (see Shipping and Shopping).


You agree that Manuka Doctor may use Personal Data provided by you via this website in the manner described in Manuka Doctor’s Privacy Policy.


Manuka Doctor’s credit card transactions are fulfilled by an authorized banking institution. Manuka Doctor will not collect your credit card information. Our payment gateway provider will collect credit card information in an encrypted format via their secure server. Your credit card details are encrypted and stored for only 6 months.

Although Manuka Doctor engages all reasonable efforts to safeguard the security of your information, transmissions made on or through the internet cannot be guaranteed to be entirely secure. Please contact your financial institution immediately if you become aware of unauthorised use of your account.

You will need to register to use certain parts of this website. When registering, you will be required to nominate a username and password. You must keep this username and password safe and must not disclose this information to any third party. If you become aware of unauthorised use of your account, please notify us immediately.


If your web browser is set up to accept cookies, a cookie will be stored on your hard drive when you visit Manuka Doctor’s website. Cookies allow Manuka Doctor to collect information about your computer, which may include your IP address (a number assigned to your computer when you register with an Internet Service Provider), type of browser, operating system, domain name, and the details of any website which has referred you to this website. Manuka Doctor uses cookies to track and collect information about which parts of Manuka Doctor's site and newsletter (including links to other websites) are being visited by you.

Cookies also allow Manuka Doctor to recognise your computer while you are on Manuka Doctor's site, and to send you to the country of origin and language you selected on your first visit to Manuka Doctors's site. This information is used to maintain the quality of our service and to provide tracking and statistics regarding the use of our website.

If you would rather not have this information stored on your computer, you can configure your browser so it does not accept cookies. However, if you disable cookies you may not be able to access all parts of this website, including the purchase section.


Manuka Doctor may vary these terms and conditions at any time by publishing a revised version of the terms and conditions on this website.

The law applicable to this website is the law of the Hong Kong Special Administrative Region and the parties irrevocably submit to the exclusive jurisdiction of the Hong Kong Special Administrative Region, and the courts competent to determine appeals from those courts, with respect to any proceedings that may be brought at any time in relation to these Terms of Use.

In case of dispute, the English language version of all Terms and Conditions shall precede the Chinese language version.

Refunds and Returns

Only unused items in perfect saleable condition that were purchased on the Manuka Doctor website can be returned to Manuka Doctor.com.hk for exchange. Items purchased in a department store, specialty retailer or elsewhere must be returned to their original point of purchase. Proof of purchase from Manuka Doctor website will be required.

Should you make an error when ordering online, Manuka Doctor will gladly exchange your item for the item you intended to purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges.

All items must be returned to

UE Serviced Offices
9 Queens Road
20th Floor
Attn: Manuka Doctor
Suite 19

The customer is responsible for the shipping costs incurred when sending the items back to Manuka Doctor.

Should an item be damaged while it is being shipped to you by us, Manuka Doctor will provide you with a exchange. Return postage will be reimbursed in case of damaged, defective or incorrectly sent items and a reimbursement will be issued in the original form of payment.

In all cases, original proof of purchase must be provided and products must be returned within 14 days of receipt for Manuka Doctor to process any refund or exchange. Please email customerservices@manukadoctor.com.hk

Please retain your postal receipt from Post Office until you are certain your parcel has been safely received by Manuka Doctor. We may need to see this if we fail to receive your package.

We will do our best to process returns within 10 working days (Monday-Friday excluding official public holidays) of receipt and a reimbursement will be issued in the original form of payment.

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